Privacy policy
Last updated: 1 June 2026
TransformFIT Health respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry, purchase a Weighplate product, or otherwise interact with TransformFIT Health.
TransformFIT Health is an Australian business that sells Weighplate products in Australia. Payments on our website are processed securely through Stripe.
By using our website or purchasing from us, you agree to the collection and use of your information as described in this Privacy Policy.
1. Personal information we collect
We may collect personal information that you provide directly to us, including:
- your name
- email address
- phone number
- billing address
- shipping address
- order details
- payment confirmation details
- messages or enquiries you send to us
- information provided through website forms, checkout pages or customer support messages
We may also collect basic technical and website usage information when you use our website, including:
- IP address
- browser type
- device information
- pages viewed
- general website usage data
- cookies and similar tracking technologies
We only collect personal information that is reasonably necessary for our business activities, including selling Weighplate products, processing orders, responding to enquiries, providing customer support, improving our website and meeting legal obligations.
2. Payment information
Payments are processed securely through Stripe.
When you make a purchase, your payment details may be collected and processed by Stripe. We do not store your full credit card or debit card details on our own systems.
Stripe may collect and process your personal information in accordance with its own privacy policy and payment processing requirements.
3. How we use your personal information
We may use your personal information to:
- process and fulfil your order
- arrange delivery and shipping
- provide customer support
- respond to enquiries
- send order confirmations and updates
- manage refunds, returns or warranty-related requests
- improve our website, products and customer experience
- send marketing or promotional emails where permitted
- prevent fraud or misuse of our website
- comply with legal, tax and business record-keeping obligations
4. Marketing communications
We may use your email address or contact details to send you updates, offers, product information or marketing communications related to TransformFIT Health and Weighplate.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Even if you unsubscribe from marketing, we may still send you important non-marketing messages, such as order confirmations, delivery updates or warranty-related communication.
5. Cookies and website tracking
Our website may use cookies and similar technologies to help the website function properly, improve your browsing experience, understand website traffic, and support marketing or advertising.
You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
6. Disclosure of personal information
We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including:
- payment processors, including Stripe
- delivery and shipping providers
- website hosting and technology providers
- email and marketing platforms
- customer support tools
- professional advisers, such as accountants or legal advisers
- government, regulatory or law enforcement bodies where required by law
7. Weighplate app and third-party services
TransformFIT Health sells Weighplate products. The Weighplate app may be operated by a separate provider and may have its own privacy policy, terms of use and data practices.
When you use the Weighplate app, create an app account, connect a device, or enter food, nutrition or app-related information, that information may be handled under the Weighplate app provider’s own privacy policy.
We recommend reviewing the privacy terms inside the Weighplate app or on the official Weighplate platform before using the app.
8. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through our website or the internet.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide support, meet legal obligations, resolve disputes and maintain business records.
10. Accessing or correcting your information
You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate, outdated or incomplete information.
We may need to verify your identity before responding to a request.
11. Children’s privacy
Our website and products are not directed at children. We do not knowingly collect personal information from children without appropriate consent.
Where this occurs, we take reasonable steps to work with reputable providers that handle personal information securely.
12. Overseas disclosure
Some of the third-party services we use, including payment, website, email, cloud or technology providers, may store or process information outside Australia
13. Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, payment systems, legal obligations or privacy practices.
The updated version will be posted on this website with a revised “Last updated” date.
15. Contact us
For questions about this Privacy Policy or how we handle personal information, please contact:
TransformFIT Health
Email: info@transformfithealth.com
Website: transformfithealth.com